All products are guaranteed to be delivered within 60 days (90 days for deliveries to Russia, 120 days for deliveries to Brazil) with tracking.
1. Goods which have been taken out of their original packaging cannot be sold again by the seller and can therefore not be returned.
2. Goods should be returned in the exact same packaging as in which they were received, including accessories, manuals, invoices, tags, etc.
3. Goods or accessories which show signs of being used or damaged will not be accepted for returns.
4. Goods that have been washed, worn, damaged or had tags removed from, will not be taken back by the seller.
5. Products which have been used, customized, carved, changed or damaged can also not be returned.
You can submit refund requests up to 15 days after your order has been completed. You can do this by contacting us.
Full refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster)
3. Unauthorized charges made to your bank account